The session will explore the uses of Telehealth in serving patients and clients in today’s environment. Attendees will learn in the course about the uses of Telehealth in providing healthcare services, including how to properly use Telehealth services while protecting patient and client privacy and security of information, as well as complying with HIPAA and documentation requirements. Issues of engagement with patients and clients via Telehealth will be presented, including how providers can help to improve health outcomes for vulnerable populations (i.e., minority populations, low-income individuals, individuals with limited access to education, individuals with limited access to healthcare, etc.) who receive healthcare services.
Telehealth has rapidly become an essential tool in providing healthcare services. Using Telehealth must be done carefully, to protect the privacy and security of patient and client information, and to remain in compliance with HIPAA regulations.
Participants will learn the considerations for properly selecting and implementing Telehealth solutions within privacy and security requirements, will understand how to best reach out to patients and clients in vulnerable populations and respond to patient and client needs with the assistance of Telehealth technologies, and will learn what policies and procedures should be in place to support the selection and secure use of Telehealth technologies.
This session will include a discussion of the rights of individuals under HIPAA to communicate in the manner they desire, and how to decide what is an acceptable process for communication with individuals. The session will explain how to discuss communications options with individuals so that you can best meet their needs and desires while preserving their rights under the rules. The 2016 guidance on individual access of information, as well as the recently proposed changes to the access rules, will be discussed.
Regulations for information security and Telehealth were relaxed during the COVID-19 emergency, but now must be fully considered. Telehealth system providers need to be considered as Business Associates and included in your HIPAA Security Risk Analysis.
In order to integrate the use of telemedicine into patient and client communications, it is essential to perform the proper steps in an information security compliance process to evaluate and address the risks of using the technology. This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate telemedicine into your organization in a compliant way. There has long been a HIPAA requirement for covered entities to do their best to meet the requests of their patients for particular modes of communication, and telemedicine is no exception.
Areas Covered in the Session:
- Telehealth technologies in use today will be surveyed and the strengths and weaknesses of each will be compared, in regard to the usefulness, privacy, and security of client information. Participants will learn the considerations for properly selecting and implementing Telehealth solutions within privacy and security requirements.
- Issues of contacting clients and the methods used for communicating will be explored, and productive, compliant ways to engage clients will be explained. Participants will understand how to best reach out to clients and respond to client needs with the assistance of Telehealth technologies.
- Issues of contacting clients and the methods used for communicating will be explored, and productive, compliant ways to engage clients will be explained. Participants will be better able to improve health outcomes for vulnerable populations, such as minority populations, low-income individuals, individuals with limited access to education, individuals with limited access to healthcare, etc., and respond to the needs of these populations with the assistance of Telehealth technologies.
- Need for Telehealth in Today’s World
- Technical Considerations and Telehealth
- HIPAA and Telehealth
- Reaching Out to Vulnerable Populations
- Taking the Client’s Lead
- Documenting Telehealth Encounters
- Live Q&A Session
- HIPAA Privacy Officers
- HIPAA Security Officers
- Information Security Officers
- Risk Managers
- Compliance Officers
- Privacy Officers
- Health Information Managers
- Information Technology Managers
- Information Systems Managers
- Medical Office Managers
- Chief Financial Officers
- Systems Managers
- Chief Information Officer
- Healthcare Counsel/lawyer
- Operations Directors
Jim Sheldon-Dean is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of health care entities. He is a frequent speaker regarding HIPAA, including speaking engagements at numerous regional and national healthcare association conferences and conventions and the annual NIST/OCR HIPAA Security Conference. Sheldon-Dean has more than two decades of experience specializing in HIPAA compliance, four decades of experience in policy analysis and implementation, business process analysis, information systems and software development, and eight years of experience doing hands-on medical work as a Vermont certified volunteer emergency medical technician. Sheldon-Dean received his B.S. degree, summa cum laude, from the University of Vermont and his master’s degree from the Massachusetts Institute of Technology.
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