The Essentials of Aggression Management in Healthcare: From Talkdown to Takedown



Healthcare is now the number one industry for workplace violence, a statistic that nobody is proud of. As our society seems to become more and more violent, we continue to see more and more acts of violence against healthcare professionals. Seldom, however, does a person go from a state of calm to physically violent. More typically the aggressor will go through behavioral changes that lead to violence. And, unfortunately, many healthcare providers aren’t trained to recognize these changes until violence erupts!

In this session, Steve Wilder, a nationally recognized expert in healthcare safety and security will discuss the changes that a person goes through between a state of calm and a state of physically violent, including ways to recognize these changes and ways to defuse the aggression before it becomes violent.  Referred to as “the aggression continuum”, the program will look at the six common behavioral changes that the aggressor will go through, reliable telltale signs that the healthcare professional can rely on to recognize the behavioral changes, and proven deescalating steps for each level in the continuum. Based on the book by the same title and authored by the presenter, this aggression management program is now being used in healthcare facilities across the nation with proven results!

Learning Objectives:

  1. Identify the six behavioral changes a person typically goes through between calm and physically violent
  2. Identify at least two deescalating steps the healthcare professional can use for each level in the continuum
  3. Identify four methods of cornering that healthcare providers often make that inadvertently escalate the aggressor to a point of violence
  4. Understand the “triangle approach” to verbal de-escalation.
  5. Identify key indicators of strong side / weak side when dealing with an aggressor

Areas Covered in the Session:

  1. The Aggression Continuum – six steps between calm and physically violent
  2. How to recognize and identify each level in the aggression continuum
  3. Understand the four types of cornering that healthcare providers make that often lead to violence – Contact cornering, Angular cornering, Psychological cornering, and Exit cornering
  4. Ways to recognize the strong side / weak side on an aggressor, and how to position yourself accordingly

Who Should Attend:

  1. Physicians
  2. Non Physician Practitioners
  3. Nurses
  4. Practice Managers
  5. Safety Managers
  6. Compliance Managers
  7. Front Desk Managers
  8. Staff located in Medical Practices, Clinics, Hospitals, LTC Facilities, Dental Practices, ASCs, SNFs

About the Presenter:

Steve S. Wilder, BA, CHSP, STS has spent the past 35 years in healthcare safety, security, and risk management. He has provided consultation services to hundreds of clients, including hospitals, long-term care, home care agencies, clinics, physician practices and pre-hospital/EMS services. Steve has performed security vulnerability assessments and mock OSHA audits at over 400 healthcare facilities across the United States and has trained thousands of workers in workplace safety and security.

An experienced trial expert, Steve consults for law firms and insurance companies on issues of healthcare safety, security, non-clinical risk management, aggression management, and workplace violence. He also has written numerous articles for healthcare magazines and trade journals. He and his partner Chris Sorensen are co-authors of the book The Essentials of Aggression Management in Healthcare: From Talkdown to Takedown. 

In 2018, Steve was the recipient of the Illinois Security Professionals Association award for Emergency Preparedness Leadership.

After Registration

You will receive an email with login information and handouts (presentation slides) that you can print and share to all participants at your location.

System Requirement

Operating System: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6
Internet Speed: Preferably above 1 MBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly

Can’t Listen Live?
No problem. You can get access to On-Demand webinar. Use it as a training tool at your convenience.

For more information you can reach out to below contact:
Toll-Free No: 1-302-444-0162