$249 – $999

Format: Live Webinar
Presenter: Kate Gilman, CPC, CPCO and Julia Konovalov
Event Date: TBD
Time: 3 pm ET | 2 pm CT | 1 pm MT | 12 pm PT
Duration: 60 Minutes

How to Increase and Retain Patients During and Post-Pandemic

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Today, more than ever before, it is critical that patients don’t just receive good medical care at your practice, but also have a great experience overall. There are several key reasons for that:

The first reason is since we live in a digital world, patients often write reviews about their positive and negative experiences. Also, the first thing patients do when a provider is recommended to them or when they are trying to find a new provider is search for them online and read reviews. Therefore, practices must put in place many measures and accommodations to ensure their patients and prospective patients have a high-quality overall experience with their staff, services, office, and providers.

The second reason is that payers are starting to pay close attention to how their patients are rating providers in their network. Providers who have low reviews are starting to have their Fee Schedule reduced and potentially being excluded from the payer’s network. On the other hand, providers with a very positive rating can use it as leverage when negotiating new rates and contracts with payers.

The goal of this 45 minutes webinar is how to increase and retain patients by implementing a total patient experience is, explain why it’s important, and identify ways practices can be proactive in providing a first-class experience to their patients. There will be many ideas discussed on how to deliver such an experience.

Learning Objectives:

  • To understand the reason why it is important to increase and retain patients to build a successful practice.
  • To understand what a Total Patient Experience is and how it helps to increase and retain patients.
  • To understand why a Total Patient Experience is critical for healthcare practices to increase and retain patients.
  • To identify ways to increase the Total Patient Experience to increase and retain patients.
  • To understand how the Total Patient Experience can help you market your practice to increase patients.
  • To understand how to correct Total Patient Experience, if it’s currently not the best experience or the practice has negative reviews to retain patients.
  • To understand how the Total Patient Experience is the way of the future in healthcare

Areas Covered in the Session

  • Why is it important to increase and retain patients
  • What is a Total Patient Experience and how it helps to increase and retain patients
  • Why is the Total Patient Experience important to increase and retain patients
  • Ideas for improving the Total Patient Experience to increase and retain patients
  • To understand how the Total Patient Experience is the way of the future in healthcare
  • Ways to implement some of the ideas mentioned in this presentation
  • Live Q&A Session

Suggested Attendees:

  • Medical providers, who are involved in the payment process of their practice
  • Physicians
  • Practice Managers
  • Billing Managers
  • C-level executives
  • Office managers
  • Medical billers
  • Medical Coders
  • Office staff and Billing Managers
  • Medical Billing Companies
  • Providers’ Office Staff
  • Hospital Revenue Cycle Staff


Other Related Webinars:

About the Presenter:

Kate Gilman has almost two decades of experience in the healthcare industry. She is an expert coder, compliance officer, and trains healthcare providers all over the country. Kate utilizes her expertise to uncover ways to improve billing and coding inefficiencies, training staff, and ensuring compliance while achieving maximum results and revenues for her clients.

Kate’s successes include small and large practices, ranging from primary care to specialists and surgeons. She is known for helping providers feel confident in their coding and peace of mind with their compliance practices. Kate’s acute attention to detail, deep understanding of coding and billing, and proactive approach make her an indispensable asset to all her clients.

Julia Konovalov has a long list of successes and awards in consulting, marketing, communications, and finance. Her work experience ranges from NASDAQ, Ameriprise Financial, to Boehringer Ingelheim Pharmaceuticals. Julia’s true passion, however, lies in helping physicians overcome all obstacles in the healthcare industry. Julia’s background enables her to provide excellent customer service, training, and analysis. She has devoted the last decade of her career to truly understanding the healthcare industry, medical coding and billing, and various software systems.

Julia’s creative, perseverant, and solution-oriented approach is proven to enhance physicians’ revenue streams, so they can focus on providing the best patient care.

After Registration:

You will receive an email with login information and handouts (presentation slides) that you can print and share with all participants at your location.

System Requirement

Operating System: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6
Internet Speed: Preferably above 1 MBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly

Can’t Listen Live?
No problem. You can get access to an On-Demand webinar. Use it as a training tool at your convenience.

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Toll-Free No: 1-302-444-0162
Email: support@skillacquireupdate.com